Shipping Information

Welcome to MadeInSteel.me! Below you’ll find detailed information about our shipping policies and procedures. We aim to provide a seamless and efficient delivery experience for our customers worldwide.

Shipping Provider

We proudly partner with Empost, a trusted shipping provider, to deliver our custom steel products to customers around the globe. With Empost, we ensure reliable, secure, and timely delivery of your orders.

Shipping Destinations

• Worldwide Shipping: MadeInSteel.me ships to most countries across the globe. If you’re unsure whether we deliver to your location, please contact our customer support team for confirmation.
• Shipping Restrictions: Please note that shipping may be restricted in certain regions due to local regulations or limitations imposed by Empost.

Processing Times

• Order Processing: Once your order is confirmed, our team begins production immediately. Processing times for custom steel products typically range from 3 to 7 business days, depending on the complexity and size of your order.
• Dispatch: After production is complete, your order will be dispatched through Empost. You will receive a shipping confirmation email with a tracking number once your order has been shipped.

Shipping Rates

• Shipping Costs: Shipping rates are calculated based on the weight, dimensions, and destination of your order. Exact rates will be displayed during the checkout process.
• Duties and Taxes: Any applicable duties, taxes, or customs fees are the responsibility of the customer and will vary depending on your country’s regulations.

Delivery Times

Empost delivery times vary based on the destination. Below are estimated delivery windows:

• International Deliveries: 5-15 business days

Please note: These are estimated time frames. Delivery times may be affected by unforeseen delays, such as customs processing or weather conditions.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your shipment on the Empost website for real-time updates on your delivery status.

Shipping Policy for Custom Products

Due to the personalized nature of custom steel products:

• Returns and Exchanges: We do not accept returns or exchanges unless the product is defective or incorrect.
• Damaged Shipments: If your order arrives damaged, please contact us immediately with photos of the packaging and the product so we can resolve the issue.

Contact Us

If you have any questions about your shipment or need assistance with tracking, please reach out to our support team:

• Email: info@madeinsteel.me
• Phone: +961 3 138 095

Thank you for choosing MadeInSteel.me for your custom steel needs. We are committed to delivering your order with care and precision, no matter where you are in the world!